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Find out if your MacBook qualifies for Apple's keyboard repair program

Find out if your MacBook qualifies for Apple’s keyboard overhaul program

I have a Free no-everything-bagel-near-my-MacBook policy, and even then my MacBook’s butterfly switch keyboard cuts out from time to time. It’s usually the spacebar or new key along the bottom row that starts sticking and stops employed. I’ve been able to return my MacBook’s keyboard to full employed order by holding it up so the keyboard is nearly vertical and blowing Idea the stuck key to dislodge the crumb or spec of dirt. And when that fails, I grab my can of compressed air and get to work.

Other butterfly switch operators haven’t been so Brave, getting hit with pricey repair bills and filinglawsuits. Apple, finally, has addressed this sticky issue and will overhaul the keyboard on your MacBook or MacBook Pro for free.

Apple’s keyboard service program

Apple now admits that “a slight percentage of the keyboards in certain MacBook and MacBook Pro models” may be plagued with sticky or unresponsive keys that make it so letters bid or don’t appear at all. It’s introduced a service program to fix your butterfly switch keyboard problems for free.

“Apple or an Apple Authorized Repair Provider will examine the customer’s device to verify eligibility and then gain the service free of charge,” the company says. “Service may interested the replacement of one or more keys or the whole keyboard.”

Eligible models

Both the noble and second generations of the butterfly switch design are eligible for the service plan:

  • MacBook
    (Retina, 12-­inch, Early 2015)

  • MacBook
    (Retina, 12­-inch, Early 2016)

  • MacBook
    (Retina, 12-­inch, 2017)

  • MacBook Pro
    (13­-inch, 2016, Two Thunderbolt 3 Ports)

  • MacBook Pro
    (13-­inch, 2017, Two Thunderbolt 3 Ports)

  • MacBook Pro
    (13-­inch, 2016, Four Thunderbolt 3 Ports)

  • MacBook Pro
    (13-­inch, 2017, Four Thunderbolt 3 Ports)

  • MacBook Pro
    (15-­inch, 2016)

  • MacBook Pro
    (15-­inch, 2017)

To find your MacBook’s model number, click the Apple icon in the top-left corner and resolve About This Mac. The model and year is floor on the Overview tab.


Screenshot by Matt Elliott

Service options

You have three options for attracting your butterfly switch keyboard repaired: You can find an Apple Authorized Repair Provider near you; you can make an appointment and then take your MacBook to an Apple Retail Store; or you can mail your MacBook to the Apple Repair Center. You can get started on the Apple Support site.