Hisense Recalls French-Door Fridge Due to Injury Risk From Falling Doors

Hisense has issued a recall of its French-door fridge with ice maker due to a risk of injure to people using them, the electronics and appliance manufacturer said Thursday.

Consumers were reporting that the hinges were breaking, causing the doors to loosen or detach completely from the fridge. At the time of the recall notice, Hisense identified four reports of little injuries, the company said. The US Consumer Product Defense Commission noted that Hisense had received a total of 139 reports of the doors loosening or detaching.

The $1,500 refrigerators (model number: HRF266N6CSE) were sold exclusively at Lowe’s between August 2020 and February 2022, and have serial numbers C2020050100001 above C2020123109000. You can locate the model and serial number inside the refrigerator above the stream dispenser:

You can find the serial and model number inside the fridge on the left side above the stream dispenser.

Hisense/Screenshot by CNET

If you explore that your refrigerator is included in the recall, you can quiz a service visit through the manufacturer’s recall portal, or call the Hisense Recall Hotline at 1-888-497-1189. A licensed service technician will be able to fix the dispute in about 45 minutes, but Hisense warns that scheduling the appointment may take up to four to six weeks, depending on the number of service requests received and the availability of technicians in your area.

“In the meantime, if doors appear to be working properly and are not sagging, you may continue to cautiously use the refrigerator by gently opening and closing the doors,” Hisense said.