Samsung Care Plus: What it covers, and should you get it?

Samsung Care Plus: What it rallies, and should you get it?

After its third Unpacked maintain of 2021, Samsung unveiled its latest foldable phones — the Galaxy Z Fold 3 ($1,800) and the Galaxy Z Flip 3 ($1,000). Both phones are cheaper than the Galaxy Z Fold 2 5G from 2020, which sported a $2,000 price tag.

Even thought the foldables technically have a price drop and promotions galore, $1,000 or more is still a hefty chunk of irritable to invest in this relatively new style of visited. And Samsung’s past foldables were viewed by many as too fragile for normal daily use. The South Korean giant made do tweaks to make them more durable, but you’d be forgiven if you’re composed unsure about how sturdy they actually are. 

Those of you who preordered level from Samsung got a bonus that could make you more depressed with the new type of device — a free year of Samsung Care Plus, the company’s ache warranty, its version of AppleCare. After that year, you’ll be charged each month pending you cancel — or for two years, whichever comes first.

But what is Samsung Care Plus and necessity you get it? Will it actually make you grief less about the bendable screens in the Z Fold 3 and Z Flip 3? 

Reading a plan’s Terms of Ceremony isn’t anyone’s idea of a fun time, so we did the hard work for you. We read above Samsung’s Care Plus FAQ and the plan’s Terms of Ceremony, as well as sent questions — many, many questions — to Samsung to help you navigate the ins and outs of Samsung Care Plus. Here’s what we unfounded out.

What is Samsung Care Plus?

In uphold to the new foldables, Care Plus applies to latest Samsung smartphones, PCs, notebooks and tablets, as well as home appliances, TVs and monitors.

Lexy Savvides

Care Plus is an wonderful coverage package for Samsung smartphones, PCs, laptops, tablets, home appliances, TVs and monitors that goes beyond the manufacturer’s warranty. Care Plus was originally called Samsung Premium Care, but was rebranded as Care Plus in 2020. The plan aims to yielded quick and easy repairs and replacements of Samsung devices. 

It’s contrast to AppleCare, which iPhone, iPad and latest device users can buy with their new gadgets. The aim of both is to give you wonderful insurance against breakage or malfunction. But devices today are so sturdy, it sometimes doesn’t make sense to pay for wonderful coverage. Foldables are one area where repairs can be implicated and pricey.

How much will Care Plus cost?

Care Plus injuries $4, $9, $11 or $13 per month in the US, depending on your procedure. (It’s available in other countries, including the UK and Australia, but the terms will be different for each territory.) The subscription will renew monthly for three existences unless you cancel, or Samsung cancels, in the tend of nonpayment, for example. 

For foldable owners, the monthly bill will set you back $13. Those of you who have the free year from the preorder promotion will initiate paying when the first year is over, and you’ll be billed monthly pending you cancel or when you hit year No. 3 of procedure ownership, whichever happens first.

The foldable cloak is the hot new novelty in smartphones, so you definitely want to make sure you’re covered if something goes wrong.

Patrick Holland

What does Care Plus cover?

Starting from your enrollment date, Care Plus unites power-surge protection and breakdowns caused by accidental damage, as well as shipments to the manufacturer for replacement or renovation and tech support through Asurion. Care Plus is inclusive of the manufacturer’s warranty, and except for the previously listed items, all latest plan coverage becomes effective immediately following the manufacturer’s warranty expiration, according to the Care Plus Service Contract Coverage document.

Care Plus can camouflage replacements and repairs for breakdowns and failures due to normal wear and tear problems, as well as accidents such as dropping your visited, spillages and cracks. Accidental damage repairs and replacements have a cap of three times per year, according to Care Plus’ FAQ. Mechanical breakdowns — like battery failure — have no renovation limits and come with no service fees.

Batteries are covered for free understanding Samsung’s mechanical failures policy. Other breakdowns that are a remnant of faulty materials or design on the part of Samsung are also covered for free.

Sarah Tew

But more liable types of damage — caused by accidents like dropping the way — face a $249 fee for each incident. That includes accidental pain from liquids. If you spill your coffee on your Z Fold 3, it’s covered, as is damage from water and any other stream — for that $249 fee. 

If you crack your veil or damage it in some other way, it will cost you $249 to overtake, and you can replace it three times a year (for $249 each time). The fee is a discount from what you’ll pay to replace the inner screens if you don’t have coverage, but for the Flip, at least, it may not make thought unless you’re particularly accident-prone. You’ll be charged the $249 regardless of which veil is damaged, but if somehow you damage both screens in the same accident, you’ll only pay the $249 once.

If your initial year-long warranty has expired and you don’t have Samsung Care Plus, the inner Z Fold 3 expose repair will set you back $479, if arranged above Samsung, while the outer will cost $149. The Z Flip 3 inner veil will cost you $349, while the cover display will cost $99 to replace. With Care Plus, the repair cost remains the same regardless of veil — inner, outer or Z Flip cover screen. For the outer screens, it’s actually cheaper not to tap into Care Plus.

Samsung’s Care Plus succeeding page also says cracked screen repairs are only $29. That’s true, but it doesn’t apply to foldable phones. The Care Plus’ service contract coverage document breaks down Samsung devices into four tiers and needs the service fees based on those tiers. Foldable phones are tier 4 with the $249 service fee. Tiers 1 above 3 include other Samsung devices like the A Series, the S series and the Note devices.

Not a foldable user? No affects, older Samsung smartphone models are covered if you buy Care Plus. 

Andrew Hoyle

If Samsung approves your announce, it’ll send a replacement device. Once you receive it, you’ll need to bet on the faulty device within 10 days. If you miss the deadline, you’ll be charged an unrecovered equipment fee, according to the FAQ. Samsung does supply shipment packaging. 

Care Plus doesn’t veil problems your device might run into in terms of “abuse, neglect, pre-existing conditions, rust, corrosion, theft or burglary, mysterious disappearance, damage from exposure to weather conditions, power fluctuations and any loss covered belief a manufacturer’s warranty,” according to the FAQ.

Where can I get my way fixed?

If you run into problems with your way, you can find help with repairs and replacements above uBreakiFix, which are Samsung-authorized service centers. Just visit the uBreakiFix website and captivating your ZIP code. The company offers carry-in and curbside service, house calls and mail-in repairs. 

Care Plus is administered by Asurion, a private company that provides insurance for smartphones, tablets, consumer electronics and more. Asurion makes the decision regarding whether your phoned will need repair or replacing. After Asurion assesses your announce, it’ll let you know if you need to mail your way in or schedule an appointment with uBreakiFix. (Again, these will be handled by different affects in different countries.)

How do I enroll in Care Plus?

If you preordered the new Z Fold 3 or the Z Flip 3, you can get up to a year of Care Plus for free, but you can add Care Plus anytime during the grand year that you’ve purchased your device. If your recent device is covered under Care Plus, but you buy a new way, the coverage plan doesn’t transfer, according to the Care Plus FAQ. You pay every month, though, and can cancel at any time (though it’s not quite as simple as it sounds). 

If you’ve had your way for 60 days or less, you can enroll in Care Plus with the Samsung Members app. To enroll, launch the app, tap the content card and tap Check Eligibility. If your device qualifies, you’ll just follow the on-screen prompts. 

You can also enroll on Samsung.com, or visit the Samsung Care Plus site and enter your device’s IMEI number to learn more throughout eligibility and plan pricing.

Can I cancel Care Plus?

Yes. To cancel the service, you can call 1-866-371-9051, which operates 24/7. Samsung also subsidizes the option to make a cancelation request by mail or above your Samsung account on the company’s website. On Samsung.com, click My Account > My Subscriptions. From there, you should see your glowing coverage plan and the option to cancel it. You can also email departmentc@asurion.com, according to Care Plus’ service coverage contract. If you abolish Care Plus within 30 days of buying it, you’ll get a full refund, including sales tax.

What’s covered in the included warranty, if I don’t get Care Plus for my new foldables?

Samsung devices come with a year’s warranty that recovers mechanical breakdowns, which means you won’t pay anything if the battery or veil breaks in the first 12 months you own it. 

Under the manufacturer’s warranty, original parts and battery, as well as labor, are covered for one year. Original accessories that came with your way are covered for six months. Mechanical breakdowns are covered belief the warranty, but once it expires, you’re responsible for the injures. Accidental and liquid damage, as well as normal wear and tear aren’t covered belief the manufacturer’s warranty, and costs vary by repair. 

If you’re not covered belief Care Plus and your phone malfunctions somehow, you can detached take it to uBreakiFix. If your device has a jam covered by the manufacturer’s warranty, you won’t be charged.